Tag Archives: communication

Can We Mix Some “Natural” Intelligence With the Artificial?

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As vascular surgeons involved with reading vascular ultrasound, we are no strangers to innovation in our clinical practice. Endovascular innovations have revolutionized this specialty and allowed our patients to recognize longer, more enjoyable lives as a result. I would say that as a specialty, vascular surgeons are generally embracing of new technology with the required amount of skepticism to ensure what we are doing actually helps our patients.

In recent years, there has been a boom in the use of artificial intelligence (AI) in many areas of practice. This includes surveillance of aneurysms, cannulation of vessels, as well as vascular ultrasound. Like many innovations, I think that as kinks get worked out the innovation and speed that AI brings will benefit our patients. I support the move forward.

However, we need some caution as we move forward. At our busy institution, we run our sonographers and radiologists off their feet with ultrasound studies of patients who have had increasingly complex open and endovascular treatments, often bilateral and often following other procedures. When my phone rings with one of our vascular radiologists on the phone, I can be assured of 3 things. The first is they are more than likely calling about one of the patients with a case similar to what I have mentioned above. The second assurance is that we will have a very fruitful conversation, while viewing pictures, about exactly what the sonographic findings are, what they mean for the patient, and how they may be worked up further, if necessary. I am also sure that I will engage with details of the procedure and the rationale for why it was done. This free-flow discussion will result in the third assurance, our patients will receive better care.

I am quite sure these conversations are happening all over the world. They bring two specialties together; they meld the art with the science, resulting in better patient care. My concern is that with the increasing use of AI, especially in the complicated cases, we will lose this connection and the ability to exchange information. We see this to some extent already; “In basket me!”, “text it over”, “check your email”. (Please don’t view this as an anti-technology rant, it really isn’t. Please view it as a pro-discussion rant!)

My concern is that the natural extension of AI use will be the elimination of experienced specialists who can engage in discourse about challenging problems and the specialists’ innate ability to leverage each other’s natural intelligence and experience. The very nature of widespread AI use in vascular ultrasound discounts this important exchange and actually rewards it for not occurring. It’s a system designed for speed and throughput, and its natural extension will be less conversation as the images are not passing the eyes of an experienced clinician but rather a microchip.

As I stated, I am not anti-technology, but I am pro-discussion! It behooves our specialties to celebrate this unique relationship we have had over decades. Call each other; support and explain things to each other. Be an example to others of true collaboration between “competitive” specialties. Embrace the technology as a means to showcase the true value of our different, yet complementary skills: excellent patient care. Besides, a cheerful phone call beats an “in-basket” any day.

Jonathan Cardella, MD, FRCS, is an Associate Professor of Surgery (Vascular) and Program Director of the Vascular Surgery residency at Yale School of Medicine.

Interested in reading more about the importance of communication? Check out these posts from the Scan:

What’s Your Dialogue?

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Ultrasound image of a uterus showing the crown rump length of the fetus is 0.34 centimeters.

Beneath the paper drape of the “2:30 OB Confirmation” lies your next patient. Despite the application of the ultrasound study performed, a variety of stressors wreak havoc on a patient’s mental state prior to examination. The impact of what we say and how we say it, or the very lack of it, can shape a person’s view of testing, staff, or even healthcare as a whole. Yet, how much of an emphasis in ultrasound training is placed on effective communication? Especially in obstetrics where early pregnancy loss is prevalent, a blank stare at the monitor and averted eyes feels disconnected and insensitive. Let’s ask ourselves:

  • How do we, as ultrasound providers, communicate with our patients?
  • Do we attempt to provide comfort or empathy when needed?
  • How important is this interaction to our patients?

We owe it to quality patient care to take a deeper dive.

In settings where our patients show fear, stress, or grief, what’s your dialogue?
How should it look and sound?

Perhaps your patient, waiting nervously under the drape, presents with a poor OB history. Performing an ultrasound examination should encompass more than the stoic mechanical bedside manner. We should engage with the person behind the diagnosis code.

We see it often in OB. Despite reassurances of last week’s scan and normally-rising labs post early spotting, the patient leaves her appointment only to consult Dr. Google where she absorbs every related link about bleeding in pregnancy from previa to placental abruption. It’s been the L O N G E S T week of her life, and she’s sure fate will deliver yet another D&C instead of the child she desires. Miscarriage is the kind of trauma that leaves a woman emotionally scarred and fearful that history will repeat itself. It’s imperative we contemplate the real trepidation some patients feel for their examinations—and act accordingly.

Photo credit: Kat Jayne, pexels.com

For the brief time a patient resides in our care, we sonographers control the environment. We drive the equipment, manage the time, and guide our patients. It is completely within our power to greet them with warmth and direct eye contact, to adopt a caring tone in our explanations, to ensure comfort in our care, and to assure answers for their questions—where we can.

It’s a fine balancing act, isn’t it? …A tightrope walk between what we sonographers can share with an inquiring patient and what we cannot. Though protocols vary, we all surely must learn what information we are allowed to impart. Precisely how we convey it is up to us. After all, our patients must disrobe before a perfect stranger who is not their physician; in turn, we must overcome the propensity for a swift robotic contest against the clock to be more attentive. We may not manage a patient’s care, but for a short time, we are a patient’s provider and caregiver. The interchange with our patients is as much an integral part of our job as is concise reporting.

Effective patient communication should be a cornerstone of every curriculum and commence as early as learning sagittal versus transverse. Every veteran sonographer who relishes the confidence of cultivated skill and experience began the same way. Typically, navigating this technology for most students requires a long learning curve to perform it well and accurately. It’s quite easy for the initial focus to lie with capturing textbook images, not connecting with the patient. Learning appropriate and competent dialogue is as imperative as exam protocol. The new sonographer must observe and mimic this personal interaction before the first steps beyond the classroom.

Photo credit: Stas Knop, pexels.com

Conversely, the skillful sonographer, buried in the demands of a hectic patient load, may lose the tendency over time to prioritize this communication. Juggling the demands of a full schedule with urgent add-ons and after-hours call, we sometimes end up fanning the flames of burnout where a slide into the hurried robotic pace of patient-in, patient-out feels unavoidable. Don’t lose sight of the importance of your work and who depends on you. Every patient you scan lies on your table, and your’s alone. We are each responsible for the level of quality care we provide.

Now, examine your own daily patient interactions. Are they mechanical and rushed? Or do you take the time to employ earnest conversation? Do you attempt to allay fears or offer an empathetic tone when needed? Do you extend the care you would want, need, and expect if on the receiving end of healthcare? I challenge each of you to put forth the very same degree of consideration you’d like for your mother, your sister, your daughter, yourself…if the white coat fear was your own, if the anxiety of a test result was your own, if the pregnancy loss was your own. The appreciation our patients show can mystifyingly renew a sense of purpose in our work today and fuel our career tomorrow.

So, what’s your dialogue?

Sandra M. Minck, RDMS, is the creator of UltrasoundUnwrapped.com and @ultrasound_unwrapped on Instagram, a resource for accurate ultrasound information for expectant parents. She is the author of Ultrasound Unwrapped: A Pregnancy Image Guide, soon to be published.

Interested in learning more about communicating with patients? Check out the following posts from the Scan:

The Personal Touch: The importance of human interactions in ultrasound

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As I write this, the novel coronavirus COVID-19 is spreading across the globe, inciting fear and anxiety. Aside from frequent hand-washing and other routine precautions, many leaders, officials, and bloggers are advocating for limiting person-to-person contact. This has resulted in cancelation of many professional society meetings, sporting events, and social gatherings, and has stimulated new conversations regarding working from home and virtual meetings. Although these suggestions have many clear benefits (such as the decreased burden of commuting; limiting the spread of infection), there are additional reports describing the impact loss of face-to-face interactions may have on job satisfaction, workflow efficiency, and quality.Fetzer-David-14-2

The current practice of medicine, more than ever, relies on a team approach. No one individual has the time, knowledge, or experience to tackle all aspects of an individual’s care. No one is an island. Unlike many television shows that highlight a single physician performing everything from brain surgery to infectious disease testing, the reality is that we each rely on countless other members of the healthcare team. That practice of medical imaging, ultrasound, in particular, is no different. Whether we work in a radiology, cardiology or vascular, or obstetrical/gynecology practice, the team, and more importantly the relationship between team members, is paramount to an effective and impactful practice.

As a radiologist in a busy academic center, I rely on and value my personal relationship with my team of 50+ sonographers. These relationships have been facilitated by day-to-day, face-to-face interactions, allowing me to get to know the person behind the ultrasound images. These interactions foster an environment of trust. For my most experienced sonographers, my implicit trust ultimately leads to fast, efficient and precise exam interpretations, while for sonographers I rarely work with, my index of suspicion regarding a finding is naturally heightened, impacting my confidence in my diagnosis and thus affecting my interpretation, and ultimately how my report drives patient care.

The trust goes both ways: a strong relationship also fosters honest communication whereby sonographers can come to me with questions or concerns regarding exam appropriateness, adjustments to imaging protocols, and the relevance of a specific imaging finding. The direct interaction provides an opportunity for sonographers, new and experienced, to be provided immediate direct feedback regarding their study—they can learn from me, and often I from them, making us all that much better at the end of the workday.

In addition to trust, open communication allows for users of ultrasound to take advantage of one of the key differentiating features of ultrasound compared to other modalities: the dynamic, real-time nature of image acquisition. Protocol variations can be discussed on-the-fly. Preliminary findings can be shared with the interpreter, and additional images can be obtained immediately, without having to rely on call-backs, inaccurate reports, and reliance of follow up imaging (often by other modalities). This ultimately enhances patient care and decreases healthcare costs. In our practice, we have the ability to add contrast-enhanced ultrasound for an incidental finding, allowing us to make definitive diagnoses immediately, without having to recommend a CT or MRI—this would not be possible if it were not for a personalized checkout process.

We continue to hear about changes in ultrasound workflow across the country: sonographers and physicians, small groups and large, academic and private practices have all considered or have already implemented changes that minimize the communication between sonographer and study interpreter. This places more responsibility on the sonographer to function independently, and minimizes or even eliminates the opportunities for quality control and education. Sonographer notes and worksheets, and electronic QA systems, are poor substitutes for the often more nuanced human interaction. In my experience, these personal encounters enhance job satisfaction, and the lack of it risks stagnating learning and personal drive. There have been many sonographers that have left local practices to join our medical center specifically to take advantage of the sonographer-radiologist interaction we continue to nurture.

Some elements driving these transformations are difficult to change: growing numbers of patients; increasing reliance on medical imaging; medical group consolidation; etc. Many changes to sonographer workflow have been fueled by a focus on efficiency (decreasing scan time, improving modality turn-around times, etc.). Unfortunately, these changes have been made with little regard to how limiting team member communication impacts examination quality, job satisfaction, and patient outcomes; for those of you in a position to address workflow changes, consider these factors. For sonographers yearning for this relationship, do not be afraid to reach out to your colleagues and supervising physicians—ask questions, be curious, and engage with them. Nearly everyone appreciates a human interaction, and even the toughest personality can be cracked with a smile and some persistence. In the end, it is the human interactions and the open and honest communication that not only make us better healthcare providers but happier and healthier human beings.

 

David Fetzer, MD, is an assistant professor in the Abdominal Imaging Division, as well as is the Medical Director of Ultrasound in the Department of Radiology at the UT Southwestern Medical Center.

 

Interested in reading more about communication? Check out the following posts from the Scan: